Terms of Service

Last updated 13 October 2026

Please read these terms carefully. They are a legally binding agreement between you and Meridian Interface Ltd, a company registered in England and Wales, trading as Adnetic. By creating an account, buying a plan or credits, or using the Service, you accept them. If you do not accept them, do not use the Service.

1. Definitions

• “Adnetic”, “we”, “us”, “our”: Meridian Interface Ltd, trading as Adnetic.
• “Service”: the Adnetic website and app at www.adnetic.net, and everything we provide through them.
• “you”, “your”: the person or organisation that uses the Service. If you use it for an organisation, “you” means that organisation, and you confirm you have authority to bind it.
• “Business Customer”: anyone using the Service for purposes relating to their trade, business, craft or profession. “Consumer”: an individual using it wholly or mainly outside those purposes.
• “Your Content”: everything you put into the Service, including scripts, product details, links, brand assets, and photos or video of people or products.
• “Output”: the videos, voices, images, scripts, captions and music the Service generates for you.
• “Stock Actors”: the AI-generated actors, faces and voices we provide. “Custom Actors”: actors made for you, including from a description or from a photo you upload.
• “Credits”: the units used to pay for actions in the Service. “Plan Credits” come with a monthly plan; “Top-up Credits” are bought separately.
• “AI Providers”: the third parties whose models and infrastructure we use to generate Output.

2. A service for business

Adnetic is built for businesses, marketers and agencies making advertising. If you are a Business Customer, these terms apply in full. If you are a Consumer, you also have rights under UK consumer law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) that these terms cannot take away; where any term conflicts with those rights, your statutory rights win.

3. Your account

• You must be at least 18 years old and give us accurate information, including an email address you control.
• You are responsible for everything that happens under your account and for keeping access to it secure. Do not share your account or let anyone else use it.
• One person or organisation may not open multiple accounts to get around limits, suspensions or charges.
• Tell us straight away through our contact form if you think your account has been used without permission.

4. Plans, credits and payment

• There is no free tier. To make videos you need a plan, billed monthly or yearly: Starter $49 a month or $470 a year (6,000 credits a month), Growth $99 a month or $950 a year (12,200 credits a month), Scale $249 a month or $2390 a year (30,700 credits a month). Prices are in US dollars and exclude any taxes we are required to add.
• Everything you do in the Service costs Credits. The cost of an action is shown before you confirm it. By confirming, you authorise us to deduct those Credits.
• Plan Credits are added each time your plan payment succeeds and expire at the end of that billing month. Unused Plan Credits do not roll over and are not refunded.
• Subscribers can buy Top-up Credits ($10 to $100). Top-up Credits expire 12 months after purchase.
• When you spend Credits, the ones that expire soonest are used first. Expired Credits cannot be restored.
• Credits are not money. They have no cash value, cannot be exchanged for cash, sold, transferred to another account or carried over after your account closes, and are not refundable.
• Yearly plans are billed once a year, upfront, at a discount. You still receive one month of Plan Credits at the start of each month of the year, and each month’s Plan Credits expire at the end of that month like any other Plan Credits. A yearly plan renews automatically for another year unless you cancel before the renewal date. If you cancel, it runs to the end of the year you paid for. You can move up to a bigger plan at any time (the difference is charged straight away); a move to a smaller or a monthly plan takes effect only at renewal. Payments for a yearly plan are final and non-refundable, as set out in section 6.
• Your plan renews automatically every month (or every year, on a yearly plan) and we charge your payment method at the start of each billing period until you cancel. If you turn on auto top-up, we will charge your saved payment method for the pack you chose whenever your balance falls below the level you set, until you turn it off.
• Payments are processed by Stripe. You must keep a valid payment method on file. If a payment fails, we may pause your access and your plan until it is paid.
• If you raise a chargeback or payment dispute for a charge you authorised, we may suspend your account while it is resolved and remove Credits linked to the disputed payment.

5. Changes to prices and the Service

• We may change plan prices, Credit costs or what a plan includes. We will tell you before a price increase applies to your plan. If you do not accept it, cancel before it takes effect.
• The Service depends on AI Providers whose models change. We may add, change, replace or withdraw features, Stock Actors, voices, languages, quality levels or models at any time, including when an AI Provider withdraws a model.

6. Cancelling. No refunds

• You can cancel at any time from your account’s billing page. Your plan stays active until the end of the billing month you have paid for, then stops renewing.
• All payments are final and non-refundable. We do not give refunds for part-months, unused or expired Credits, features you did not use, Output you are not happy with, or ads a platform rejects or removes.
• If a video fails to generate because of a technical fault, the Credits for that video are returned to your Credit balance. No money is refunded.
• Consumers: the Consumer Contracts Regulations 2013 give consumers 14 days to cancel a contract for digital content or digital services. Before checkout you expressly ask us to start supplying immediately and acknowledge that you lose that right once supply begins (regulations 36 and 37). Nothing in these terms affects your statutory rights.

7. What AI Output is, and is not

• Output is generated by AI. It may contain errors, odd movements, mispronunciations or content you did not expect, and may resemble output made for other customers. It is not exclusive to you.
• You must review every Output before you use it. You are solely responsible for deciding whether it is accurate, lawful and suitable for your purpose.
• We do not promise that any ad will perform, convert, generate sales, be approved by an advertising platform or comply with that platform’s policies. Platforms may reject, limit or remove ads, and we are not responsible for their decisions.
• Scripts we write for you are suggestions. Check every claim they make before publishing.

8. Your Content and Custom Actors

You promise (warrant) that, for all of Your Content:

• you own it or have every right, licence, consent and permission needed to upload it and use it with the Service;
• for any photo, video or voice of a real person you upload (including to make a Custom Actor), you have that person’s explicit, written consent to create and use an AI likeness of them for advertising, they are over 18, and you will stop using their likeness and delete it if they withdraw consent;
• you will not upload images of children, celebrities, public figures or anyone whose likeness you do not have permission to use;
• it does not infringe anyone’s intellectual property, privacy, publicity or personality rights, and is not unlawful.

You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and transmit Your Content and Output, and to pass them to our AI Providers, only as needed to run and improve the reliability of the Service for you, comply with law and enforce these terms. We do not use Your Content or Output to train AI models.

9. Acceptable use

You must not use the Service, or any Output, to:

• impersonate a real person, or create a likeness or voice of a real person (a “deepfake”) without their explicit written consent;
• present an AI actor as a real customer, patient, doctor, expert, employee or other real person, or create fake testimonials, reviews or endorsements;
• make false, misleading or unsubstantiated claims, including health, medical, weight-loss, financial, investment, earnings, crypto or legal claims;
• create political, electoral, campaigning or lobbying content, or content about elections or candidates;
• advertise gambling, tobacco or vaping, weapons, drugs, prescription-only medicines, adult or sexual services, or anything illegal where it will be shown;
• create content that is sexual, violent, hateful, harassing, defamatory, discriminatory, or that features or targets children;
• deceive, defraud, scam or phish anyone, or spread disinformation;
• break any law, regulation or advertising code, or the policies of any platform where you publish;
• copy, scrape, resell, sublicense or rent the Service; reverse engineer it; get around its limits, credit charges or safety controls; probe or overload it; or use it to build a competing product;
• use Stock Actors outside videos made with Adnetic, extract their faces or voices, or use Output to train or improve any AI model.

10. Advertising law and labelling AI

You are the advertiser. You are solely responsible for every ad you publish using Output and every claim in it, and for complying with all laws, codes and platform rules that apply to it, including the UK CAP and BCAP Codes, consumer protection law, the US FTC Act and FTC guides on endorsements, and the rules of TikTok, Meta, YouTube and other platforms. You must label Output as AI-generated wherever a law, code or platform requires it, and must not remove or hide any such label.

11. Ownership

• As between you and us, and subject to these terms and the terms of our AI Providers, you own Your Content and the Output generated for you, and may use the Output for your commercial purposes. AI-generated material may not be protected by copyright in every country, and we do not promise that it is.
• We (and our licensors) own the Service, its software, design, brand, Stock Actors and everything else we provide, other than Your Content and Output. You get a limited, non-transferable, revocable right to use the Service under these terms. Stock Actors are licensed to you only as part of Output made with Adnetic.
• If you send us feedback or ideas, we may use them freely without paying you.

12. Complaints and takedowns

If you believe content made with Adnetic uses your likeness, infringes your rights or breaks the law, tell us through our contact form with enough detail for us to find it. We review reports promptly and may remove content, suspend accounts and keep records. We may report illegal content to the authorities.

13. Suspension and termination

• We may suspend or close your account, remove content and refuse service, immediately and without notice, if we reasonably believe you have broken these terms (especially sections 8 to 10), put us, our providers or others at legal or security risk, or if the law requires it. If we do this because you broke these terms, you lose any remaining Credits and are not entitled to a refund.
• You can close your account at any time by cancelling your plan and asking us to delete your account through the contact form.
• When your account closes, your access and Credits end, and we may delete Your Content and Output. Download anything you want to keep. We do not promise to keep your files for any period.
• Sections 4 (amounts owed), 7, 8, 10, 11 and 14 to 19 continue after your account closes.

14. Availability and third-party services

We provide the Service “as is” and “as available”. We work hard to keep it running, but we do not promise it will be uninterrupted, error-free, secure or that a video will be ready within a set time. The Service relies on third parties (including Stripe, Clerk, our hosting and database providers, and our AI Providers) and we are not responsible for their failures. To the extent the law allows, we exclude all warranties and conditions not set out in these terms, including implied terms about quality and fitness for a particular purpose (this does not apply to Consumers’ statutory rights).

15. Our liability to you

• Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
• Business Customers: we are not liable for any loss of profits, revenue, sales, business, contracts, anticipated savings, data or goodwill, for wasted expenditure, or for any indirect or consequential loss, however caused. Our total liability arising out of or in connection with these terms and the Service, in contract, tort (including negligence) or otherwise, is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim and US$100.
• Consumers: we are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses: the Service is for business use.
• We are not liable for how you use Output, for ads you publish, for decisions of advertising platforms, or for content you or other users upload.

16. Your responsibility to us (indemnity)

If you are a Business Customer, you will defend, indemnify and hold harmless Meridian Interface Ltd, its directors, staff and providers from and against all claims, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising from Your Content, the ads or other material you publish using Output, your breach of these terms, or your breach of any law or third party’s rights. We will tell you about any such claim, and you may not settle it in a way that admits fault on our behalf without our written consent.

17. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, including the failure or withdrawal of an AI Provider or other supplier, internet or hosting outages, cyber attacks, changes in law, or industrial action.

18. General

• Changes to these terms. We may update these terms. We will tell you about material changes by email or in the app at least 14 days before they take effect, unless the change is required by law or to address misuse. If you keep using the Service after that, the new terms apply; if you do not agree, cancel before they take effect.
• Transfer. We may transfer our rights and obligations under these terms to another organisation, for example if the business is sold. You may not transfer yours without our written consent.
• Entire agreement. These terms, together with our privacy policy and anything we show you at checkout, are the whole agreement between us about the Service.
• Severability. If a court finds part of these terms unenforceable, the rest stays in force.
• No waiver. If we delay enforcing these terms, we can still enforce them later.
• Third parties. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• Notices. We may give you notices by email to your account address or in the app. You can give us notices through our contact form.

19. Law and courts

These terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a Consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

20. Contact

Questions or complaints? Use our contact form and we will reply by email.